Customer information
All our services are currently in operation. If you need to contact one of our service experts, you can do so through:
- • MyT-Mobile mobile application from your cell phone, through the Messaging icon.
- - To add additional services to your T-Mobile account call . 1-800-TMOBILE or 611.
Payment methods and account information
If you need to make a payment, you can do so:
- • Mobile application MyT-Mobile from your cell phone.
- - From your computer by accessingwww.myt-mobile.com
- •By sending a text message to *729 for your balance and to make payments.
- - Branches of Banco Popular.
Additional Information
Short Codes
Just dial the short code below as if you were going to make a call (information available via text message), press the button to make the call and we will give you the information on the screen of your cell phone, free of charge.
- ▪ PAYMENTS (*729 + SEND) - To get your account balance and make payments.
- ▪ #BAL# ( #225# ) - For information about your account balance and last payment received.
- ▪ #MIN# ( #646# ) - For information on minutes usage in your current billing cycle.
- ▪ #MSG# ( #674# ) - For information on message usage in your current billing cycle.
Network upgrade.
T-Mobile Puerto Rico's network is 100% operational. Our team of experts continues to monitor the network and a group of technicians has been mobilized throughout Puerto Rico to verify any situations that could interrupt service.
Store information.
We have different locations throughout the island to serve you, following safety measures for you and yours. We also have kiosks located in Walmart and Sam's stores.
Walmart
- • Baramaya, Ponce
- • Canóvanas
- • Cayey
- - La Virgencita, Toa Baja
- • Mayagüez
- • Monte Town, Ponce
- • Plaza Centro, Caguas
- • Hatillo
- • Santa Isabel
Sam's:
- • Ave. Kennedy, San Juan
- • Bayamon
- • Hatillo
- • Mayagüez
- • Plaza Centro, Caguas
- • Plaza Escorial, Carolina
- • Ponce
For information on our locations, click here: Stores.
Instructions for store visits:
- • Due to the new Executive Order, only 30% capacity will be allowed in our locations.
- - We will only serve 1 customer per employee. You must be the owner or authorized account holder.
- A mask is required to be attended.
- • Upon arrival at the site, you will be given guidance on the hygiene and safety protocol to follow.
- - You must maintain the recommended distance at all times.
- • You will be offered alternatives for data transfer and screen replacement. To learn how to transfer data, you can access: Guide to Changing Device
To book and visit a store, go here: Stores. Or call 1-800-TMOBILE to get your favorite devices or accessories at no additional shipping cost.